Terms and Conditions

The Hypermobility Syndrome Association (HMSA) is a charity registered in England and Wales (1011063) and in Scotland (SC037916)


The Hypermobility Syndrome Association (HMSA) logos, custom graphics and button icons contained on this site are the service marks, trademarks, trade names and/or trade dress of The Hypermobility Syndrome Association (HMSA). All other trademarks, service marks and companies names or logos appearing at this site are the property of their respective owners. Copyright This site and all its contents including design, images, files, the selection and arrangement thereof are the property and Copyright © 2010 of The Hypermobility Syndrome Association. All rights reserved. No part may be reproduced or distributed in any form without the express written permission of The Hypermobility Syndrome Association.

Terms of use

By accessing, browsing and/or using this site, you acknowledge that you have read, understood, and agreed to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use this site. The Hypermobility Syndrome Association (HMSA) makes no representation that this site or its contents are appropriate or available for use in any locations outside the United Kingdom. Those who choose to access the site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. This site, our products and services are governed by English law. Contents of this web site Whilst every effort is made to ensure accuracy in the content of this web site, The Hypermobility Syndrome Association (HMSA) are not responsible for any typographical errors, inaccuracies or omissions. The information, prices and terms presented on this site are subject to change without prior notice.

Download products

All download products are Copyright (c) Hypermobility Syndromes Association 2007-2015. They are downloadable for personal use. They may not be shared electronically with other parties. They may be printed for the use of the purchaser and their family, but not handed out to 3rd parties.

Delivery Prices

UK Mainland customers

Order total excluding P&P £0.00-£5.99, postage: £2.00

Order total excluding P&P £6.00+ postage: £3.50

Non-UK customers

Order total excluding P&P £0.00-£5.99, postage: £5.00

Order total excluding P&P £6.00+ postage: £8.00

No postage and packing is charged on download-only orders. But if your order includes both download and standard products then postage is calculated on the total value of goods.

Delivery times

We aim to send orders within 5 days of receipt of payment.

Orders containing membership may take up to 3 weeks to be processed.

Orders containing items listed as 'ADVANCE ORDER' will not be shipped until all items are in stock. Expected dates for the arrival of stock can be seen on the relevant product pages.

Once sent, delivery depends on Royal Mail. Their target delivery times are:

  • Second class Royal Mail (mainland UK): 5-7 days
  • International Standard mail to Europe: 5 working days
  • International Standard mail to the rest of world: 7 working days

Product availability

Not all products are available at all times.

Gift Aid

The HMSA can claim 'Gift Aid' on some items in the shop (such as membership). 

We can only claim gift aid if:

  • You have expressly given us permission to do so.
  • have paid or will pay an amount of Income Tax and/or Capital Gains Tax for each tax year (6 April to 5 April) that is at least equal to the amount of tax that all the charities or Community Amateur Sports Clubs (CASCs) that you donate to will reclaim on your gifts for that tax year. (taxes such as VAT and Council Tax do not qualify).

Where gift aid is relevant, If you select the one of the 'Yes' options in the gift aid section of the registration process, the Hypermobility Syndromes Association will reclaim 28p of tax on every £1 that I gave up to 5 April 2008 and will reclaim 25p of tax on every £1 that I give on or after 6 April 2008.

If you pay Income Tax at the higher or additional rate and want to receive the additional tax relief due to you, you must include all your Gift Aid donations on your Self Assessment tax return or ask HM Revenue and Customs to adjust your tax code.

If you have agreed to the HMSA claiming gift aid, please notify the charity or CASC if you:

 Want to cancel your declaration

 Change your name or home address

 No longer pay sufficient tax on your income and/or capital gains.